Third Party Notification

The CPW recognizes that people sometimes forget to pay their monthly utility bill. The reasons for this are many - travel, illness, or hospitalization. Our Third-Party Notification program will help serve as a safety net to help prevent utility service interruptions for nonpayment.

Under this program, the CPW will notify a designated third party by telephone if a residential customer’s account becomes past due. The third party may be a relative, friend, neighbor, or anyone the customer chooses.

While the third party is not responsible for paying the bill, he or she may be able to help arrange for payment – helping avoid disconnection of service.

The Third-Party Notification program is a free service and may be set up by the customer or by a concerned third party with the customer’s permission. This service provides assurance that someone will be notified if the customer’s utility service is subject to disconnection for nonpayment.