Q. What do I do if my power is out?
A. Before calling the CPW, check the following:
1. Check all of your circuit breakers at your main panel, if you have a sub
panel. Make sure they are all fully in the "On" position.
2. Check to see if the power is out in the entire house or only part of the
house.
3. Check to see if your neighbor's lights are on.
Call the CPW emergency line at: 984-3641
1. Report any loud noises, flashes or sparks you may have seen.
2. Report any wires down or damage to electrical equipment.
3. Remember to stay away from downed power lines and keep others away
as well.
Q. What do I do if my trees have grown into the power lines?
A. Do not attempt to trim trees and shrubs near any electrical equipment. Call
the CPW at 984-0481 to report trees and shrubs that have grown into
the lines or equipment.
Q. How do I set up a new service at my new residence?
A. Call (864) 984-0481 or stop by our office at 212 Church Street.
Q. What should I do if I cannot pay my entire bill by the disconnection date?
A. It may be possible to make arrangements for payments to bring your past due
amount current. If you have a past due bill it is necessary for you to call or come
by our office to avoid your service being interrupted, call 984-0481.
Q. Who supplies my power in Laurens?
A. The Laurens CPW purchases electricity from the Piedmont Municipal Power
Agency (PMPA) and natural gas from Williams Energy (and others).
Q. I have been hearing about choice coming in the electric utility
industry. What does this mean to me as a customer of Laurens CPW?
A. South Carolina legislators have been debating the details about this very
complex issue for years. The problems in California have effectively put off a
formal vote for the near future. Only the legislators know what the eventual
outcome will be. However, the general opinion is that with a deregulated
electric market in S.C., Laurens CPW would continue to read your meter and
maintain your electric lines. There would be a separate charge by the CPW
or by another company for the actual electricity you use depending on your
choice. This would be similar to the arrangement currently in place for our
telephone service, where you receive one bill for your local service with a
separate charge for your long distance service.
Q. What does the Laurens CPW do for my community?
A. In addition to offering reliable, neighborly utility service, the CPW contributes
to the quality of life in Laurens through annual transfers to the City of Laurens
and support for numerous community activities.
Q. My utility bill is higher than usual. What do I do now?
A. All monthly bills are based on consumption. Your usage and the number of
days in the billing period will cause your bill to vary from month to month.
Click here to view important cost cutting tips or contact Customer Service
at 984-0481, if you would like more information.
Q. Does the CPW offer any payment options?
A. Yes, click here to go to our payment options page.
If you have any questions not answered on this page, send an e-mail to feedback@lcpw.com.
